FAQ – modphonelab

Orders Info

1. Do you know how I can place an order?

You can order directly on our website by selecting your desired product, adding it to your cart, and proceeding to checkout. If you need assistance, feel free to contact our customer support team.

3. Can I change or cancel my order after it’s been placed?

Yes, you can modify or cancel your order within 24 hours of placing it, as long as it hasn’t been shipped. Please contact our customer support team as soon as possible for assistance.

2. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and bank transfers. For more details, please refer to our payment options at checkout.

4. How can I track my order?

Once your order has been shipped, you’ll receive a tracking number via email. You can use this number to track your package on our shipping partner’s website.

Product Info

1. Are your products covered by a warranty?

Yes, all our products come with a three-month warranty that covers manufacturing defects. For more details on warranty terms, please visit our Warranty Policy page.

2. Are your products compatible with all smartphones?

Our products are designed to be compatible with most major smartphone brands. Please check the product specifications on the website to confirm compatibility with your device.

3. What’s included in the product package?

Each package includes the main product, necessary accessories, and a warranty card. Specific items may vary depending on the model, so refer to the product details for a complete list.

4. Can I see a demo of the product before purchasing?

We provide detailed product videos and user guides on our website to help you understand the features and functionality. If you have specific questions, feel free to reach out to our team.

5.Can you retrofit a foldable screen or a phone that is not shown on the website?

First of all, we want to state that the internal structure of all mobile phones on the market is very sophisticated, and it is difficult to find enough space to modify the camera position.

Second, we must understand that not all mobile phones meet the conditions for modification. Therefore, based on many years of experience, we have concluded that what everyone needs is a perfectly modified mobile phone, with safe and high-definition shooting. The mobile phones displayed on our website are all perfectly modified stock mobile phones, all functions are normal, and the appearance will not attract other people’s attention.

6.I have seen that you have modified the mobile phone camera in the top position and the bottom position, how do I choose?

Yes that’s right, you can choose either the bottom position or the top position, it depends on the situation you want to shoot and how the phone is placed on the table or in your hand

7.How long is the battery life of the mobile phone?

When the original battery life of the phone is less than 86% (performance degradation is very low, replacement is not recommended), we will replace it with a new brand battery. Please feel free to use it.

8.Tell me how is the quality of your phone?

The modified mobile phones we sell are all modified from original phones purchased in bulk from authorized dealers. You can use them with confidence. If you accidentally break them during use, we can do after-sales maintenance for you in time. At that time, you need to send the phone back to our studio, we will detect and repair it and send it back to you.

9.What if I accidentally break it?

Don’t worry, we have an after-sales warranty policy, you can take a look at the content at the footer of the website in detail.

10.Can the system language of the mobile phone be set to the language of our own country?

Of course, no matter which country or region you are in, the system language of the mobile phone can be set to your local language, and all functions of the mobile phone can be used normally, including all software.

Delivery Info

1. What shipping options do you offer?

We offer standard and express shipping options. The estimated delivery time and cost will be displayed at checkout based on your location and chosen shipping method.

3. How long does delivery take?

Delivery times vary depending on your location and the shipping option selected. Standard shipping typically takes 5–10 business days, and customized phone models take about 15 days.

2. Do you ship internationally?

Yes, we ship to most countries worldwide. Please check our Shipping Policy page for a list of supported destinations and additional details about international shipping.

4. What should I do if my package is delayed or lost?

If your package is delayed or lost, please contact our customer support team with your order number. We will work with the shipping carrier to resolve the issue and ensure you receive your order.

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