Return & Refund Policy
At AntEyeCam Custom Phone, your satisfaction is our top priority.
📦 1. Inspection upon arrival
Please check the following after receiving your product:
- ✔️ Whether the product is defective or damaged
- ✔️ Whether the product matches your order
If there are any issues, contact us immediately:
📧 modphonelab@gmail.com
📱 WhatsApp: (+852）65882784
🔄 2. Return Policy
Returns are accepted within 14 days if the product is unused and in original packaging.
💰 3. Return Costs
✔️ Defective / incorrect items: We cover return shipping
✔️ Personal reasons: 5% restocking fee applies
🛡️ 4. Product Quality Guarantee
All products are fully inspected before shipment.
If defective, contact us within 7 days with photos for verification.
🔁 5. Exchange Process
We will send a replacement or issue a refund if out of stock.
✔️ Defective items → Full refund (no restocking fee)
📦 6. Return Requirements
Please ensure all packaging, accessories, and labels remain intact.
⚠️ 7. Customer Returns
Customer pays return shipping for personal reasons.
✔️ 5% restocking fee applies
Refund processed within 1–2 days after inspection.
💳 8. Refund Policy
Refunds will be issued to the original payment method.
Processing time depends on your bank or credit card provider.
❌ 9. Non-returnable Situations
- More than 14 days after delivery
- Damaged or used products
📞 10. Contact Us
If you have any questions, feel free to contact us anytime.